Training

• Places will be confirmed in writing on receipt of your booking form. Please inform us if you have not received confirmation within 3 weeks of submitting your booking form
• All fees must be paid 3 weeks before the date of the course. Places cannot be guaranteed after this date if payment is not received
• In the unlikely event that it is necessary to cancel a course, notice will be given as soon as possible. Full refunds will be sent to the address on the booking form
• We will accept cancellation of bookings up to 28 days before the course, however a £25 administration fee will be charged. No refund or credit will be given for bookings cancelled less than 28 days before the course or for non-attendance on the day
• If you wish to transfer a booking to a different course/date, or if you wish to nominate an alternative delegate to attend in your place, this will incur a £25 administration charge. If that transfer is then cancelled or if the participant fails to attend the full course fee will remain payable
• The Child Bereavement Charity reserves the right to change the venue, but alternative venues will be in the local area and appropriate for the purpose of training.

Confidentiality Policy for support and information telephone, email contact or forum use

 

The philosophy of confidentiality is paramount to The Child Bereavement Charity (CBC).  Each individual member of the team is responsible for ensuring the confidentiality of service users.  Failure to do so will be regarded as serious misconduct and disciplinary procedures will be initiated.

• A caller to the telephone line, user of the email support service or forum user, is assured that any information they provide will not be divulged to an external party, outside the support and information team,  by CBC without the prior consent of the individual concerned, except in certain exceptional circumstances as detailed below.
• If callers for the service have left a message on the CBC answer phone and staff are returning the call, they will ensure that no third party can identify the source of the call. The Child Bereavement Charity subscribes to a ‘number withheld' service to safeguard this policy and practice.
• Any information gathered will only be used for the purpose of collating audit statistics for service development and research.  There will be no identification of service users in statistics or information used outside the service.

• The Child Bereavement Charity works in full compliance with The Data Protection Act (1998).
• All professional callers will be asked if they wish for their names to be entered on the CBC database to receive further information and mail outs (Data Protection Act 1998).
• Callers or forum users will be given information about the way their details are recorded if they request it.

Exceptional circumstances in which confidentiality may be broken

Any information from any source that gives rise to concern for the safety and well being of a child will be made known to the Director of Bereavement Services and responded to in line with the Charity's Child Protection Policy.

The contract of confidentiality can be broken when a person (child or adult) is perceived to be in a dangerous or life threatening situation, is threatening to harm others  or cases governed by the Prevention of Terrorism Act (1984)

Forums 

Description of this service:

The forums offered on this website provide a place for contributors to write about themselves and their experiences, to share their experiences with others and, if required, seek feedback from other contributors.  For both bereaved families and the professionals who work alongside them, it can help to see that they are not alone, and to read how others have dealt with similar issues.

Rules for forum contributors: 

The Child Bereavement Charity welcomes contributions to the forum discussions, and expects that contributors will treat each other with respect and courtesy.  All contributions represent the views of the public, and are not necessarily those of the Child Bereavement Charity. Contributors must agree to the following terms of use:

1. Contributors under the age of 16 are encouraged to read the detailed guidance on internet safety provided at www.CEOP.gov.uk, such as never disclosing personal details including name, address, or contact numbers on a public forum;

2. Contributors may be held legally responsible for the content of their submissions;

3. Contributions may be edited or deleted if the Child Bereavement Charity considers it to be abusive, offensive or unlawful.  This includes obscenity, blasphemy, racist discrimination, defamatory or other unlawful contributions;

4. Contributors are advised never to reveal any personal information about themselves or anyone else (for example: telephone number, home address or email address).  Where such information is revealed, contributors do so at their own risk and the Child Bereavement Charity can take no responsibility for how such information might be used.

5. If you have a helpful website address to share, or would like to link to our site, please contact the Website Content Manager at contentmanager [at] childbereavement [dot] org [dot] uk

6. Contributions that advertise or endorse the contributor's own commercial products or solicit business will be deleted;

If you breach these rules of use for the forums:

If you fail to abide by these rules when contributing to a CBC Forum, you will be sent an e-mail during office hours that informs you why your contribution has been deleted or edited. This mail will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.

If you post or send offensive or inappropriate content anywhere on the Child Bereavement Charity Website such that the Child Bereavement Charity considers such behaviour to be serious and/or repeated, we may use whatever information that is available to us  about you to stop any further such infringements. This may include informing relevant third parties such as your employer, or email provider about the infringement/s.

The Child Bereavement Charity reserves the right to delete any contribution, or take action against any account, where we feel it in the interests of the charity and it's stakeholders to do so.

The Forum Moderators will edit or delete any objectionable material at the earliest opportunity. Messages are reviewed after they have been posted on the forum, and are checked each day.

Suicidal feelings

The feelings of grief can at some point include the feeling that you simply can't cope anymore without the person that has died, and some people find themselves wishing that they too were dead.  This is quite common, and for many people those feelings happen less over time.   The CBC forums may include contributions from people who have felt this way, but who have survived these bad times.

If the feeling of wanting to die takes over, and your thoughts include how you might actually take your own life then it is really important that you get some help. The first step is to find someone to talk to.  This might be someone you know and trust- such as a relative, a friend or your doctor.  Or you could ring Samaritans 08457 909090 (open 24 hours every day).  Young people under the age of 16 years  may find Childline 0800 11 11 helpful. People between the ages of 12-16 years can contact an online advisor at www.achancetotalk.org.uk

Complaints

Comments or complaints about the content of the forums can be sent to the Child Bereavement Charity Website Content Manager at contentmanager@childbereavement.org.uk [1]  

Resources:

• Resources will be sent out within 28 days of receipt of an order
• We operate a 14 days refund policy. Resources can returned within 14 days for refund (excluding postage and packing) or exchange
• Faulty goods will be exchanged free of charge on receipt of the faulty item at the Child Bereavement Charity office
• Payment is required with order.
• All orders received from Hospitals, Schools and other professional organisations require a purchase order number

There are no VAT charges

Delivery Charges are based on the value of goods ordered:

Goods valued under £5 = £1.00
Goods valued between £5 and under £30 = £3.00
Goods valued between £30 and under £60 = £6.00
Goods valued over £60 = 10% of the order value

Trademarks

The Child Bereavement Charity (CBC) logo and all other logos used in this website are the trademarks or logos of their respective owners.

Third party sites

The Child Bereavement Charity website contains links to other websites; other sites may link to the Child Bereavement Charity, but in no way does this indicate our endorsement of those sites or their content.

Copyrights

No part of this website may be copied or reproduced unless otherwise stated. This includes the information held on this site, the logo, photographs and images. Prior written permission must be granted before reproduction of this information.

Accuracy of Content

No responsibility can be taken for any error or omission. Efforts will be made to maintain and ensure accuracy.

Liability

Under no circumstances will the Child Bereavement Charity be liable for any damages arising from or related to this website.

The Child Bereavement Charity is a registered charity. Charity No: 1040419. Company limited by guarantee. reg No. 2926446

Child Bereavement Charity
The Saunderton Estate
Wycombe Road
Saunderton
Buckinghamshire
HP14 4BF